Frequently Asked Questions
Get quick answers to the most popular PackageX Scan & Track questions.Request a Demo
Is there any manual entry or typing required?
No. PackageX Scan & Track is fully automated, intelligent system does all the work of reading and logging package labels for you. It will even suggest closest matches if a label is hard to read or partially obscured.
What if the package is addressed incorrectly?
If a package comes in that is addressed to a business instead of an individual – PackageX Scan & Track can route it to the right place. If a member's name is incomplete, our intelligent software can offer suggestions that will help you match it to the right person.
Do I need special hardware to use PackageX Scan & Track?
No, PackageX Scan & Track doesn’t need any specialized hardware. Use it with your existing computer and mobile devices.
Which devices are compatible with PackageX Scan & Track?
The PackageX Scan & Track mobile app is compatible with iPhone SE onwards (6, 6s, 7, and so on), iPad and iPod models that are compatible with iOS 11 and greater, or any Android device that has a rear-facing camera and access to the Google Play Store. Use our desktop portal with any computer.
What's different about PackageX Scan & Track?
Some of the main features that differentiate us from our competitors are:
- Elimination of manual entry
- Ability to read handwriting
- Superior search functionality
- Collect a signature or photo for contactless delivery confirmation
- No hardware required
Can PackageX Scan & Track remind my clients to pick up their packages
Yes, PackageX Scan & Track can send out fully automated, customizable reminder emails or SMS messages at the frequency that you choose.
What options are available for proof of pickup?
Signature collection (no hardware necessary), ID card photo, a photo of where the package was dropped off, a photo of the person collecting the package.
How does PackageX Scan & Track contactless proof of pickup work?
There is no need for the pickup person to touch or handle a pen or digital device. Simply snap a photo of the person or their ID for confirmation
Can I designate one person to pick up all deliveries for a business?
Yes, you can easily route packages to any other member of your building or organization.
Are PackageX Scan & Track notification emails customizable?
The subject line, larger text, and email body is all fully customizable. Co-branding is also available.
Can I log food or laundry deliveries with PackageX Scan & Track?
Yes, our photo confirmation and tagging features make it easy to log any non-traditional package or delivery.
Can I log letter mail with PackageX Scan & Track?
Sure, PackageX Scan & Track's OCR accuracy of 95% typed lettering, 85% handwritten makes it easy.
Our scan volume is pretty low, can PackageX Scan & Track help us?
Yes, PackageX Scan & Track has affordable pricing available for smaller facilities.
My staff isn’t very tech-savvy, is PackageX Scan & Track hard to use?
Not at all! PackageX Scan & Track's interface is streamlined and beyond straight-forward. We will hold your hand through the entire onboarding and implementation process and make sure your staff is comfortable with our systems. Technical support is available 24/7.
What kind of reporting does PackageX Scan & Track offer?
The PackageX Scan & Track dashboard shows packages on hand, how long they have been in your facilities, and data about trends in deliveries. All dashboard data and charts can now be exported.
Can I try PackageX Scan & Track?
Sure, sign up for 14 days completely free. Click the button below to get started.Request Free Trial
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