Data Processing Addendum
Last Updated: June 17, 2020
PackageX, Inc. (“PackageX”) and the counterparty agreeing to these terms (“CUSTOMER”) have entered into a written agreement (the “AGREEMENT”) for subscription software and services provided by PackageX (collectively, the“SERVICE”). This Data Processing Addendum, including, the appendices (the “DPA”), forms part of the Agreement. All capitalized terms not defined in this DPA shall have the meaning set forth in the Agreement.
By entering into the Agreement, Customer enters into this DPA on behalf of itself and, to the extent required under applicable Data Protection Laws and Regulations, in the name and on behalf of the Customer Group, if and to the extent PackageX processes Personal Data for which such members of Customer Group qualify as the Controller. For the purposes of this DPA only, and except where indicated otherwise, “Customer” includes the Customer Group.
This DPA replaces any previously applicable terms relating to their subject matter (including any data processing amendment, agreement or addendum relating to the Service).
DATA PROCESSING TERMS
In connection with the Service, the parties anticipate that PackageX may process outside of the European Economic Area (“EEA”) and United Kingdom, certain Personal Data (as hereinafter defined) in respect of which the Customer or its affiliates may be a data controller or data processor, as applicable, under applicable EU Data Protection Laws.
The parties have agreed to the terms of this DPA in order to ensure that adequate safeguards are put in place with respect to the protection of such Personal Data as required by EU Data Protection Laws. Accordingly, PackageX agrees to comply with the following provisions with respect to any Personal Data submitted by or for Customer to PackageX or collected and processed by or for Customer using the Service.
1.1 The following definitions are used in this DPA:
- a) “ADEQUATE COUNTRY” means a country or territory that is recognized under EU Data Protection Laws as providing adequate protection for Personal Data.
- b) “AFFILIATE” means, with respect to a party, any corporate entity that, directly or indirectly, Controls, is Controlled by, or is under Common Control with such party (but only for so long as such Control exists).
- c) “PACKAGEX GROUP” means PackageX and any of its Affiliates.
- d) “CUSTOMER GROUP” means Customer and any of its Affiliates which (a) is subject to the data protection laws and regulations of the European Union, the European Economic Area and/or their member states, Switzerland and/or the United Kingdom, and (b) is permitted to use the Services pursuant to the Agreement but has not signed its own Order with PackageX and is not a "Customer" as defined under the Agreement.
- e) “EU DATA PROTECTION LAWS” means all laws and regulations of the European Union, the European Economic Area, their member states, Switzerland and the United Kingdom, applicable to the processing of Personal Data under the Agreement, including (where applicable) the GDPR.
- f) “GDPR” means the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data).
- g) “PERSONAL DATA” means all data which is defined as ‘personal data’ under EU Data Protection Laws and to which EU Data Protection Laws apply and which is provided by the Customer to PackageX, and accessed, stored or otherwise processed by PackageX as a data processor as part of its provision of the Service to Customer.
- h) “processing”, "data controller", "data subject", "supervisory authority", and "data processor" shall have the meanings ascribed to them in EU Data Protection Laws.
1.2 An entity “CONTROLS” another entity if it: (a) holds a majority of the voting rights in it; (b) is a member or shareholder of it and has the right to remove a majority of its board of directors or equivalent managing body; (c) is a member or shareholder of it and controls alone or pursuant to an agreement with other shareholders or members, a majority of the voting rights in it; or (d) has the right to exercise a dominant influence over it pursuant to its constitutional documents or pursuant to a contract; and two entities are treated as being in “COMMON CONTROL” if either controls the other (directly or indirectly) or both are controlled (directly or indirectly) by the same entity.
2. Status of the parties
2.1 The type of Personal Data processed pursuant to this DPA and the subject matter, duration, nature and purpose of the processing, and the categories of data subjects, are as described in Annex 1.
2.2 Each party warrants in relation to Personal Data that it will comply (and will procure that any of its personnel comply and use commercially reasonable efforts to procure that its sub-processors comply), with EU Data Protection Laws. As between the parties, the Customer shall have sole responsibility for the accuracy, quality, and legality of Personal Data and the means by which the Customer acquired Personal Data.
2.3 In respect of the parties’ rights and obligations under this DPA regarding the Personal Data, the parties hereby acknowledge and agree that the Customer is the data controller or processor, and PackageX is a data processor or sub-processor, as applicable, and accordingly PackageX agrees that it shall process all Personal Data in accordance with its obligations pursuant to this DPA.
2.5 PackageX will comply with applicable EU Data Protection Laws in respect of that processing.
2.6 Each party shall appoint an individual within its organization authorized to respond from time to time to enquiries regarding the Personal Data and each party shall deal with such enquiries promptly.
3. PackageX obligations
3.1 With respect to all Personal Data, PackageX warrants that it shall:
- (a) only process Personal Data in order to provide the Service, and shall act only in accordance with: (i) this DPA, (ii) the Customer’s written instructions as represented by the Agreement and this DPA, and (iii) as required by applicable laws;
- (b) upon becoming aware, inform the Customer if, in PackageX’s opinion, any instructions provided by the Customer under Section 3.1(a) infringe the GDPR;
- (c) implement technical and organizational measures specified in Annex 3 (the “PACKAGEX SECURITY STANDARDS”). The PackageX Security Standards are designed to ensure a level of security appropriate to the risks that are presented by the processing of Personal Data, in particular protection against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data.
- (d) take reasonable steps to ensure that only authorized personnel have access to such Personal Data and that any persons whom it authorizes to have access to the Personal Data are under obligations of confidentiality;
- (e) without undue delay after becoming aware, notify the Customer of any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed by PackageX, its sub-processors, or any other identified or unidentified third party (a “SECURITY BREACH”);
- (f) promptly provide the Customer with reasonable cooperation and assistance in respect of a Security Breach and all reasonable information in PackageX’s possession concerning such Security Breach insofar as it affects the Customer, including the following to the extent then known:
- (i) the possible cause and consequences for the Data Subjects of the Security Breach;
- (ii) the categories of Personal Data involved;
- (iii) a summary of the possible consequences for the relevant data subjects;
- (iv) a summary of the unauthorized recipients of the Personal Data; and
- (v) the measures taken by PackageX to mitigate any damage;
- (g) not make any public announcement about a Security Breach (a “BREACH NOTICE”) without the prior written consent of the Customer, unless required by applicable law;
- (h) promptly notify the Customer if it receives a request from a data subject to access, rectify or erase that individual’s Personal Data, or if a data subject objects to the processing of, or makes a data portability request in respect of, such Personal Data (each a “DATA SUBJECT REQUEST”). PackageX shall not respond to a Data Subject Request without the Customer’s prior written consent except to confirm that such request relates to the Customer, to which the Customer hereby agrees. To the extent that the Customer does not have the ability to address a Data Subject Request, then upon Customer’s request PackageX shall provide reasonable assistance to the Customer to facilitate such Data Subject Request to the extent able and in line with applicable law. Customer shall cover all costs incurred by PackageX in connection with its provision of such assistance;
- (i) other than to the extent required to comply with applicable law, following termination or expiry of the Agreement or completion of the Service, PackageX will delete all Personal Data (including copies thereof) processed pursuant to this DPA;
- (j) taking into account the nature of processing and the information available to PackageX, provide such assistance to the Customer as the Customer reasonably requests in relation to PackageX’s obligations under EU Data Protection Laws with respect to:
- (i) data protection impact assessments (as such term is defined in the GDPR);
- (ii) notifications to the supervisory authority under EU Data Protection Laws and/or communications to data subjects by the Customer in response to any Security Breach; and
- (iii) the Customer’s compliance with its obligations under the GDPR with respect to the security of processing;
4.1 The Customer grants a general authorization: (a) to PackageX to appoint other members of the PackageX Group as sub-processors, and (b) to PackageX to appoint third party data center operators, and outsourced marketing, business, engineering and customer support providers as sub-processors to support the performance of the Service.
4.2 PackageX will maintain a list of sub-processors on its website and will add the names of new and replacement sub-processors to the list prior to them starting sub-processing of Personal Data. If the Customer has a reasonable objection to any new or replacement sub-processor, it shall notify PackageX of such objections in writing within ten (10) days of the notification and the parties will seek to resolve the matter in good faith. If PackageX is reasonably able to provide the Service to the Customer in accordance with the Agreement without using the sub-processor and decides in its discretion to do so, then the Customer will have no further rights under this Section 4.2 in respect of the proposed use of the sub-processor. If PackageX requires use of the sub-processor in its discretion and is unable to satisfy the Customer as to the suitability of the sub-processor or the documentation and protections in place between PackageX and the sub-processor within ninety (90) days from the Customer’s notification of objections, the Customer may within thirty (30) days following the end of the ninety (90) day period referred to above, terminate the applicable Order Form and/or Insertion Orders with at least thirty (30) days written notice, solely with respect to the service(s) to which the proposed new sub-processor’s processing of Personal Data relates. If the Customer does not provide a timely objection to any new or replacement sub-processor in accordance with this Section 4.2, the Customer will be deemed to have consented to the sub-processor and waived its right to object. PackageX may use a new or replacement sub-processor whilst the objection procedure in this Section 4.2 is in process.
4.3 PackageX will ensure that any sub-processor it engages to provide an aspect of the Service on its behalf in connection with this DPA is subject to a written contract which imposes on such sub-processor terms substantially no less protective of Personal Data than those imposed on PackageX in this DPA (the “RELEVANT TERMS”). PackageX shall procure the performance by such sub-processor of the Relevant Terms and shall be liable to the Customer for any breach by such person of any of the Relevant Terms.
5. Audit and records
5.1 If to and to the extent required under EU Data Protection Laws, PackageX shall make available to the Customer such information in PackageX’s possession or control as the Customer may reasonably request with a view to demonstrating PackageX’s compliance with the obligations of data processors under EU Data Protection Law in relation to its processing of Personal Data.
5.2 PackageX may satisfy Customer’s right of audit under EU Data Protection Laws in relation to Personal Data, by providing an audit report not older than eighteen (18) months, prepared by an independent external auditor demonstrating that PackageX’s technical and organizational measures are sufficient and in accordance with an accepted industry audit standard.
5.3 PackageX reserves the right to refuse audit requests from an entity who is a competitor of PackageX.
6. Data transfers
6.1 To the extent any processing of Personal Data by PackageX takes place in any country outside the EEA (except if in an Adequate Country), the parties agree that the standard contractual clauses approved by the EU authorities under EU Data Protection Laws and set out in Annex 2 will apply in respect of that processing, and PackageX will comply with the obligations of the ‘data importer’ in the standard contractual clauses and the Customer will comply with the obligations of the ‘data exporter’.
6.2 The Customer acknowledges and accepts that the provision of the Service under the Agreement may require the processing of Personal Data by sub-processors in countries outside the EEA.
6.3 If, in the performance of this DPA, PackageX transfers any Personal Data to a sub-processor located outside of the EEA (without prejudice to Section 4), PackageX shall in advance of any such transfer ensure that a legal mechanism to achieve adequacy in respect of that processing is in place, such as:
- (a) the requirement for PackageX to execute or procure that the sub-processor execute to the benefit of the Customer standard contractual clauses approved by the EU authorities under EU Data Protection Laws and set out in Annex 2;
- (b) the requirement for the sub-processor to be certified under the EU-U.S. Privacy Shield Framework; or
- (c) the existence of any other specifically approved safeguard for data transfers (as recognized under EU Data Protection Laws) and/or a European Commission finding of adequacy.
6.4 The following terms shall apply to the standard contractual clauses set out in Annex 2:
- (a) The Customer may exercise its right of audit under clause 5.1(f) of the standard contractual clauses as set out in, and subject to the requirements of, Section 5.2 of this DPA; and
- (b) PackageX may appoint sub-processors as set out, and subject to the requirements of, Sections 4 and 6.3 of this DPA.
7.1 This DPA is without prejudice to the rights and obligations of the parties under the Agreement which shall continue to have full force and effect. In the event of any conflict between the terms of this DPA and the terms of the Agreement, the terms of this DPA shall prevail so far as the subject matter concerns the processing of Personal Data.
7.2 PackageX’s liability under or in connection with this DPA (including under the standard contractual clauses set out in Annex 2), whether in contract, tort or under any other theory of liability, is subject to the limitations on liability contained in the Agreement, and any reference in such section to the liability of a party means the aggregate liability of that party and all of its Affiliates under the Agreement and all DPAs together. For the avoidance of doubt, PackageX and its Affiliates’ total liability for all claims from the Customer and all of its Affiliates arising out of or related to the Agreement and each DPA shall apply in the aggregate for all claims under both the Agreement and all DPAs established under this Agreement, including by Customer and all Affiliates, and, in particular, shall not be understood to apply individually and severally to Customer and/or to any Affiliate that is a contractual party to any such DPA.
7.3 This DPA does not confer any third-party beneficiary rights, it is intended for the benefit of the parties hereto and their respective permitted successors and assigns only, and is not for the benefit of, nor may any provision hereof be enforced by, any other person.
7.4 This DPA and any action related thereto shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to any conflicts of laws principles. The parties consent to the personal jurisdiction of, and venue in, the courts of the Commonwealth of Virginia.
7.5 This DPA is the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions and agreements between the parties with respect to such subject matter. Other than in respect of statements made fraudulently, no other representations or terms shall apply or form part of this DPA. No modification of, amendment to, or waiver of any rights under the DPA will be effective unless in writing and signed by an authorized signatory of each party. This DPA may be executed in counterparts, each of which shall be deemed to be an original, but all of which, taken together, shall constitute one and the same agreement. Each person signing below represents and warrants that he or she is duly authorized and has legal capacity to execute and deliver this DPA. Each party represents and warrants to the other that the execution and delivery of this DPA, and the performance of such party’s obligations hereunder, have been duly authorized and that this DPA is a valid and legally binding agreement on each such party, enforceable in accordance with its terms.
The parties’ authorized signatories have duly executed this DPA:
Customer Legal Name:
Customer Legal Name:
Details of the Personal Data and processing activities
- (a) The types of Personal Data to be Processed:
- Name and Initials
- First Name/Initial
- Middle Name/Initial
- Last Name
- Professional and Employment
- The kinds of services provided to the customer
- Business White Page Information
- Business postal address
- Business telephone number
- Business electronic mail address
- Business cellular, mobile or wireless number
- Professional Employment
- User Identification and/or Employee number as assigned by an employer
- Digitized or other electronic signature
- Location Information
- Personal Characteristics
- Biometric information (e.g., fingerprint, retina) other than a photograph
- Date of Birth
- Personal White Page Information
- Personal electronic mail address
- Personal cellular, mobile or wireless number
- Sensitive Personal Information
- Government Issued IDs
- Driver’s or operator’s license number
- Racial or ethnic origin
- Name and Initials
- (b) The duration of the processing will be for the duration of the Agreement, unless otherwise agreed to by the parties in writing;
- (c) The processing will comprise: Processing necessary to provide the Service to Customer, pursuant to the Agreement;
- (d) The purpose(s) of the processing is/ are: necessary for the provision of the Service
2010 EU Model Sections extracted from 2010/87/EU Annex EU Standard Contractual Sections for the transfer of personal data to data processors established in third countries which do not ensure an adequate level of data protection
Both parties have agreed on the following contractual clauses (the “Standard Contractual Clauses”) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.
For the purposes of these clauses:
- a) “personal data”, “special categories of data”, “process/processing”, “controller”, “processor”, “data subject” and “supervisory authority” shall have the same meaning as in EU Data Protection Laws 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;
- b) the “data exporter” means the entity who transfers the personal data;
- c) the “data importer” means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the clauses and who is not subject to a third country’s system ensuring adequate protection within the meaning of Article 25(1) of EU Data Protection Laws 95/46/EC;
- d) the “sub-processor” means any processor engaged by the data importer or by any other sub-processor of the data importer who agrees to receive from the data importer or from any other sub-processor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the clauses and the terms of the written subcontract;
- e) the “applicable data protection law” means the legislation protecting the fundamental rights and freedoms of individuals and their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established; and
- f) “technical and organizational security measures” means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.
2. Details of the transfer
The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of these Standard Contractual Clauses.
3. Third-party beneficiary clause
3.1 The data subject can enforce against the data exporter this clause, clause 4.1(b) to (i), clause 5(a) to (e), and (g) to (j), clause 6(1) and (2), clause 7, clause 8(2), and clauses 9 to 12 as third-party beneficiary.
3.2 The data subject can enforce against the data importer this clause, clause 5(a) to (e) and (g), clause 6, clause 7, clause 8(2), and clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity.
3.3 The data subject can enforce against the sub-processor this clause, clause 5(a) to (e) and (g), clause 6, clause 7, clause 8(2), and clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the sub- processor shall be limited to its own processing operations under these Standard Contractual Clauses.
3.4 The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law.
4. Obligations of the data exporter
4.1 The data exporter agrees and warrants:
- a) that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;
- b) that it has instructed and throughout the duration of the personal data-processing services will instruct the data importer to process the personal data transferred only on the data exporter’s behalf and in accordance with the applicable data protection law and the clauses;
- c) that the data importer will provide sufficient guarantees in respect of the technical and organizational security measures specified in Appendix 2 to this contract;
- d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;
- e) that it will ensure compliance with the security measures;
- f) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of EU Data Protection Laws 95/46/EC;
- g) to forward any notification received from the data importer or any sub-processor pursuant to clause 5(b) and clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;
- h) to make available to the data subjects upon request a copy of these Standard Contractual Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for sub-processing services which has to be made in accordance with these Standard Contractual Clauses, unless the clauses or the contract contain commercial information, in which case it may remove such commercial information;
- i) that, in the event of sub-processing, the processing activity is carried out in accordance with clause 11 by a sub- processor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under these Standard Contractual Clauses; and
- j) that it will ensure compliance with clause 4(a) to (i).
5. Obligations of the data importer
5.1 The data importer agrees and warrants:
- a) to process the personal data only on behalf of the data exporter and in compliance with its instructions and the clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
- b) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
- c) that it has implemented the technical and organizational security measures specified in Appendix 2 before processing the personal data transferred;
- d) that it will promptly notify the data exporter about:
- (i) any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation;
- (ii) any accidental or unauthorized access; and
- (iii) any request received directly from the data subjects without responding to that request, unless it has been otherwise authorized to do so;
- e) to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;
- f) at the request of the data exporter to submit its data-processing facilities for audit of the processing activities covered by these Standard Contractual Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;
- g) to make available to the data subject upon request a copy of these Standard Contractual Clauses, or any existing contract for sub-processing, unless these Standard Contractual Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;
- h) that, in the event of sub-processing, it has previously informed the data exporter and obtained its prior written consent;
- i) that the processing services by the sub-processor will be carried out in accordance with clause 11;
- j) to send promptly a copy of any sub-processor agreement it concludes under these Standard Contractual Clauses to the data exporter.
6.1 The parties agree that any data subject, who has suffered damage because of a breach of the obligations referred to in clause 3 or in clause 11 by any party or sub-processor is entitled to receive compensation from the data exporter for the damage suffered.
6.2 If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his sub-processor of any of their obligations referred to in clause 3 or in clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, in which case the data subject can enforce its rights against such entity.
The data importer may not rely on a breach by a sub-processor of its obligations to avoid its own liabilities.
6.3 If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the sub-processor of any of their obligations referred to in clause 3 or in clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the sub-processor agrees that the data subject may issue a claim against the data sub-processor with regard to its own processing operations under these Standard Contractual Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the sub-processor shall be limited to its own processing operations under these Standard Contractual Clauses.
7. Mediation and jurisdiction
7.1 The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under these Standard Contractual Clauses, the data importer will accept the decision of the data subject:
- a) to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;
- b) to refer the dispute to the courts in the Member State in which the data exporter is established.
7.2 The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.
8. Co-operation with supervisory authorities
8.1 The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law.
8.2 The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any sub-processor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law.
8.3 The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any sub-processor preventing the conduct of an audit of the data importer, or any sub-processor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in clause 5(b).
9. Governing law
these Standard Contractual Clauses shall be governed by the laws of the Member State in which the data exporter is established.
10. Variation of the contract
The parties undertake not to vary or modify these Standard Contractual Clauses. This does not preclude the parties from adding Sections on business related issues where required provided that such additions do not contradict these Standard Contractual Clauses.
11.1 The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under these Standard Contractual Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under these Standard Contractual Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the sub-processor which imposes the same obligations on the sub- processor as are imposed on the data importer under these Standard Contractual Clauses. Where the sub-processor fails to fulfill its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the sub-processor’s obligations under such agreement.
11.2 The prior written contract between the data importer and the sub-processor shall also provide for a third- party beneficiary clause as laid down in clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the sub-processor shall be limited to its own processing operations under these Standard Contractual Clauses.
11.3 The provisions relating to data protection aspects for sub-processing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is established.
11.4 The data exporter shall keep a list of sub-processing agreements concluded under these Standard Contractual Clauses and notified by the data importer pursuant to clause 5.1(j), which shall be updated at least once a year. The list shall be available to the data exporter’s data protection supervisory authority.
12. Obligation after the termination of personal data-processing services
12.1 The parties agree that on the termination of the provision of data-processing services, the data importer and the sub-processor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore.
12.2 The data importer and the sub-processor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data-processing facilities for an audit of the measures referred to in paragraph 1.
The parties’ authorized signatories have duly executed these Standard Contractual Clauses:
Customer Legal Name:
Customer Legal Name:
to the Standard Contractual Clauses
This Appendix forms part of the Sections and must be completed and signed by the parties.
The Member States may complete or specify, according to their national procedures, any additional necessary information to be contained in this Appendix.
The data exporter is (please specify briefly your activities relevant to the transfer): The counterparty agreeing to these terms and all affiliates of such entity established within the EEA, which have purchased services from PackageX or its Affiliates.
The data importer is (please specify briefly activities relevant to the transfer): PackageX, Inc. (“PackageX”), which processes Personal Data upon the instruction of the data exporter in accordance with the terms of the agreement between the data exporter and PackageX.
The personal data transferred concern the following categories of data subjects (please specify): The data exporter may submit Personal Data to PackageX and its Affiliates, the extent of which is determined and controlled by the data exporter in its sole discretion, and which may include, but is not limited to Personal Data relating to the following categories of data subjects:
- Prospective customers, customers, resellers, referrers, business partners, and vendors of the data exporter (who are natural persons);
- Employees or contact persons of the data exporter’s prospective customers, customers, resellers, referrers, subcontractors, business partners, and vendors (who are natural persons);
- Employees, agents, advisors, and freelancers of the data exporter (who are natural persons); and/or
- Natural persons authorized by the data exporter to use the services provided by PackageX to the data exporter.
Categories of data
The personal data transferred concern the following categories of data (please specify): The data exporter may submit Personal Data to PackageX and its Affiliates, the extent of which is determined and controlled by the data exporter in its sole discretion, and which may include, but is not limited to, the following categories of Personal Data:
- Names, titles, position, employer, contact information (email, phone, fax, physical address etc.), identification data, professional life data, personal life data, connection data, or localization data (including IP addresses).
Special categories of data (if appropriate)
The personal data transferred concern the following special categories of data (please specify):
The data exporter may submit special categories of data to PackageX and its Affiliates, the extent of which is determined and controlled by the data exporter in its sole discretion. Such special categories of data include, but may not be limited to, Personal Data with information revealing racial or ethnic origins, political opinions, religious or philosophical beliefs, trade-union membership, and the processing of data concerning an individual’s health or sex life.
The personal data transferred will be subject to the following basic processing activities (please specify): The objective of the processing of Personal Data by PackageX is to provide the Service, pursuant to the Agreement.
to the Standard Contractual Sections
Description of the technical and organizational security measures implemented by the data importer in accordance with Sections 4(d) and 5(c) (or document/legislation attached):
See the PackageX Security Standards.
PackageX Security Standards
We encrypt all data sent from our server to your device (and vice-versa). We protect all access to the PackageX Servers with TLS v1.2 and above encryption over HTTPS. All data housed on PackageX servers is not shared with any 3rd party or used by PackageX in any manner, except by the user in the operation of the system. All data imported into or generated by PackageX remains the property of the user. We do not expose any insecure endpoints; all API calls are made over SSL or TLS, which effectively eliminates the possibility of eavesdroppers reading your data as it is sent over the network. We encrypt all data at rest on all our servers. We maintain all access logs and every action by every PackageX user. Secure deletion will occur upon written notification from the user.
When your Mobile app is connected to a network, package records are stored in PackageX’s database. Backups are taken every day and stored off-site on our cloud service provider. Cloud Service Provider oversees the physical security of these facilities and tightly controls who has access. PackageX never stores customer data on local devices or any other internal network.
PackageX stores your data 6 months while you are a customer unless defined separately in a contract. PackageX may retain customer data for up to 30 days after termination of the contract.
The PackageX app balances security and usability to provide a fluid customer experience while protecting valuable information. PackageX does not store any PII (Personally Identifiable Information) on the mobile devices. PackageX is a native iOS and Android App, as a result all updates are approved by Apple and Google for security and compliance.
We understand the importance of reliability and aspire to a 99.9% uptime. PackageX proactively protects against denial-of-service (DoS) attacks using WAF advanced distributed DoS protection. We continually monitor uptime of our application using Cloud Service Provider Tools and Services.
Our primary infrastructure uses a Cloudmine backend which runs on Amazon's AWS platform, which has passed numerous third-party security audits and certifications including ISO, SOC2, HIPPA & FEDRAMP.
OWASP ASVS Compliance
We have ensured the OWASP Application Security Verification Standards compliance while developing the PackageX applications. The application complies against relevant controls defined by OWASP ASVS. This advocates the security conscious development approach by PackageX.
We seek out and proactively address vulnerabilities and exposures in PackageX’s code and dependencies through automated as well as manual vulnerability assessment tools, peer-review, and penetration tests. All public access to our applications is proxied through a Web Application Firewall, which detects and automatically blocks unexpected traffic.
PackageX makes it easy to centrally manage data and permissions for multiple facilities, no matter where you’re located. Role-based administration allows customers to provide the right PackageX access to specified team members on global- or location-specific levels.